General Questions
What is Kao?
Kao is a Discord emote management platform that lets you import emotes from 7TV, BetterTTV, and FrankerFaceZ directly into your Discord server.
Is Kao free?
Kao offers a free tier with basic features. Premium plans are available for users who need additional features and higher limits.
Do I need to create my own Discord bot?
Yes, Kao uses a "Bring Your Own Bot" (BYOB) model. You create a Discord bot and connect it to Kao. This gives you full control over your bot and its identity.
Which emote platforms are supported?
Kao supports:
- 7TV - Including animated emotes and emote sets
- BetterTTV (BTTV) - Including animated emotes
- FrankerFaceZ (FFZ) - Static emotes only
Bot Questions
How do I create a Discord bot?
- Go to the Discord Developer Portal
- Click New Application
- Go to Bot in the sidebar
- Click Reset Token to generate your bot token
- Copy the token and paste it into Kao
See our Bot System guide for detailed instructions.
Is my bot token safe?
Yes. Bot tokens are encrypted before being stored. We never log or expose your token.
Can I use the same bot for multiple servers?
Yes! Your bot can be in multiple Discord servers. When importing emotes, you select which server to import to.
What permissions does my bot need?
At minimum, your bot needs:
- Manage Emojis and Stickers - To upload and manage emotes
My bot isn't responding. What's wrong?
- Check that your bot token is still valid
- Verify the bot has necessary permissions in the server
- Make sure the bot is actually in the target server
- Check if Discord is experiencing issues
Emote Questions
How many emotes can I import?
This depends on your Discord server's boost level:
| Boost Level | Static | Animated | Total |
|---|---|---|---|
| No Boost | 50 | 50 | 100 |
| Level 1 | 100 | 100 | 200 |
| Level 2 | 150 | 150 | 300 |
| Level 3 | 250 | 250 | 500 |
Can I import animated emotes?
Yes, from 7TV and BetterTTV. FrankerFaceZ only has static emotes.
Why did my emote import fail?
Common reasons:
- Server is at emoji capacity
- Bot lacks Manage Emojis permission
- Invalid emoji name (must be 2-32 characters, alphanumeric/underscore only)
- Source platform is temporarily unavailable
- Emote file is too large
Can I rename emotes after importing?
Yes, you can rename emotes from the Emojis management page in your dashboard.
Can I delete emotes I imported?
Yes, both individually and in bulk from the management page.
Account Questions
How do I sign in?
Kao uses Discord for authentication. Click "Get Started" and authorize with your Discord account.
What Discord permissions does Kao need?
Kao only requests:
- identify - Your Discord ID and username
- guilds - List of servers you're in
We cannot read messages, post on your behalf, or access server content.
How do I sign out?
Click your profile avatar in the dashboard and select "Sign Out".
Can I delete my account?
Yes, contact support to request account deletion. This will remove all your data from Kao.
Troubleshooting
"Invalid bot token" error
- Make sure you copied the entire token
- Check if the bot was deleted from Discord Developer Portal
- The token may have been reset - generate a new one
"Bot not in server" error
- Use the invite link provided by Kao
- Make sure you selected the correct server when inviting
- Check if someone kicked the bot from the server
"Rate limited" error
You're making too many requests. Wait a minute and try again.
Emotes appear blurry
Discord automatically compresses emojis. Use the highest resolution source when possible (7TV typically has the best quality).